Etiquette of communication with dealers and players

In a live casino, chat with a dealer and other participants is not an entertainment messenger, but a tool for obtaining information and maintaining a friendly atmosphere. Failure to follow the rules may result in blocking the chat or session. Below is a clear set of recommendations.

1. Welcome and start of session

Always say hello. "How do you do!" or "Good evening!"

Introduce yourself briefly. You can write a pseudonym for the dealer to remember.

Don't start with "Hey Dealer!" - it's too familiar.

2. Game and betting questions

Refine limits: "What is the minimum/maximum bid?"

Asking for statistics: "Can you tell me what the last three numbers are?"

Feature-specific rules: "Can I cancel my bet after spin?"

Message format: on the case, no more than two short sentences.

3. Topics for communication

Relevant for the game: round progress, special rules, delays.

Neutral: "Have a great evening," "Thank you for the distribution."

Light small talk: "How is the weather in your studio? "",What day is today"

Avoid long monologues, political, religious and financial topics.

4. Communication with other players

Friendliness: A short "Good Luck!" after your bet or win.

Do not flood: do not clog the chat with the same phrases and emoticons.

Do not interfere with the personal conversations of other participants.

Avoid controversial topics: in the chat game it is undesirable to discuss politics or religion.

5. Templates and emoji

"Thank you" template after winning or dealer responses.

Emoji for a positive reaction - no excess.

Prohibition on stickers and graphics if they close the chat.

6. Response to technical or financial issues

The right channel: the dealer answers gaming questions; on deposits/conclusions - support, request through "Cash" or email.

Short query: "Why hasn't the balance been updated?"

Addition screenshot: If the chat allows, attach a screenshot.

7. Moderation and sanctions

Auto-blocking for obscene language, flooding, advertising.

Temporary Mut for rudeness or insults.

Lifetime ban for threats and discrimination.

Important: moderators act according to the rules of the site, complaints are filed through support.

8. End of session

Farewell: "Thank you for playing!" or "Have a nice evening!"

Leave a positive impression: the dealer will be more responsive next time.

Close chat: After the session ends, minimize the window or mute the audio.

Following simple chat rules makes your live sessions enjoyable and effective: you get answers, keep a friendly atmosphere and avoid sanctions. Have a great game and polite rounds!