Admin Panel - What's In and How it Works
Introduction
The admin panel is a key tool for the online casino operator to manage the entire ecosystem: from accounting and controlling players to setting up bonuses, monitoring transactions and integrating with external services. The panel architecture should provide a user-friendly interface, flexible access rights, high performance and security.
1. User management
Registration data: viewing and editing profiles, confirmation of KYC status, history of entries.
Access levels and statuses: blocking, temporary suspension, limiting maximum rates.
Group operations: mass sending of messages, assigning VIP statuses, changing segments (geo, attraction channel).
2. Game and Content Management
Provider directory: connected game modules, activity statuses, SDK version.
Setting up games: turning on/off individual machines or tables, prioritization in the lobby.
Bonus campaigns: creating and editing promotions (freespins, cashback), setting conditions (minimum bet, player activity), managing deadlines.
Translation management: localization of texts and images for different markets, A/B testing of promotional banners.
3. Financial control
Deposits and conclusions: manual verification of disputed transactions, change in status "pending," "approved," "rejected."
Counters and limits: setting withdrawal limits per player/group, global limits on the amount of bets or payments per day.
Chargeback and returns: management of returns, creation of requests for counter-judgment, automation of compensation calculations.
4. Analytics and Reporting
Real-time dashboards: GGR, NGR, ARPU, average rate, average session.
Segment reports: comparison of metrics by region, traffic channels, VIP groups.
Data export: automatic CSV/PDF upload, integration with BI systems (Looker, Power BI).
Historical Charts and Forecasts: Trend Analysis, Basic ML Module for Revenue Forecasting.
5. Security and access rights
RBAC and ABAC: setting up roles (operator, analyst, financial control, compliance), granular rights to modules.
Audit trail: record all changes to settings, operations with profiles and finances, export of unchanging logs.
Two-factor authentication: mandatory for admins, support for OTP and U2F.
6. Set up business logic
Transaction validation rules: minimum/maximum rates, allowed currencies, VIP status check.
Task workflow: a chain of automated processes (KYC check → opening categories → issuing bonuses) based on the task engine (Camunda, Temporal).
Feature toggles: Include new features and promotions without restarting the system.
7. Monitoring and alerts
Panel performance metrics: page load times, API errors, p95/p99 request delays.
Anomaly alerts: a sharp increase in transaction failures, a surge in unsuccessful entries, suspicious mass changes.
Integration with notifications: Slack, Telegram, Email for prompt response.
8. Integrations and plugins
External systems: CRM, ERP, payment gateways, KYC/AML services via REST/Webhook.
Partner plugins: connecting affiliate networks, payout aggregators, player behavior analysis services.
SDK extensions: real-time chat, feedback tool, support module.
9. Architecture and scalability
Microservice frontend: React/Vue-SPA with Lazy-loading modules, guaranteeing quick access to frequently used partitions.
API-Gateway: single entry point with authentication and rate-limiting, routing to microservices.
Caching: Redis for storing admin sessions and quick metrics.
High availability: deployment in Kubernetes with ReplicaSets and automatic scaling.
Conclusion
The admin panel is not just a set of forms, but a full-fledged ecosystem for managing the online casino platform. It combines modules for player control, game content management, financial supervision, analytical tools, security mechanisms and integration with external services. Competent architecture, strong access rights and detailed audit of operations ensure reliable, transparent and scalable business management.
The admin panel is a key tool for the online casino operator to manage the entire ecosystem: from accounting and controlling players to setting up bonuses, monitoring transactions and integrating with external services. The panel architecture should provide a user-friendly interface, flexible access rights, high performance and security.
1. User management
Registration data: viewing and editing profiles, confirmation of KYC status, history of entries.
Access levels and statuses: blocking, temporary suspension, limiting maximum rates.
Group operations: mass sending of messages, assigning VIP statuses, changing segments (geo, attraction channel).
2. Game and Content Management
Provider directory: connected game modules, activity statuses, SDK version.
Setting up games: turning on/off individual machines or tables, prioritization in the lobby.
Bonus campaigns: creating and editing promotions (freespins, cashback), setting conditions (minimum bet, player activity), managing deadlines.
Translation management: localization of texts and images for different markets, A/B testing of promotional banners.
3. Financial control
Deposits and conclusions: manual verification of disputed transactions, change in status "pending," "approved," "rejected."
Counters and limits: setting withdrawal limits per player/group, global limits on the amount of bets or payments per day.
Chargeback and returns: management of returns, creation of requests for counter-judgment, automation of compensation calculations.
4. Analytics and Reporting
Real-time dashboards: GGR, NGR, ARPU, average rate, average session.
Segment reports: comparison of metrics by region, traffic channels, VIP groups.
Data export: automatic CSV/PDF upload, integration with BI systems (Looker, Power BI).
Historical Charts and Forecasts: Trend Analysis, Basic ML Module for Revenue Forecasting.
5. Security and access rights
RBAC and ABAC: setting up roles (operator, analyst, financial control, compliance), granular rights to modules.
Audit trail: record all changes to settings, operations with profiles and finances, export of unchanging logs.
Two-factor authentication: mandatory for admins, support for OTP and U2F.
6. Set up business logic
Transaction validation rules: minimum/maximum rates, allowed currencies, VIP status check.
Task workflow: a chain of automated processes (KYC check → opening categories → issuing bonuses) based on the task engine (Camunda, Temporal).
Feature toggles: Include new features and promotions without restarting the system.
7. Monitoring and alerts
Panel performance metrics: page load times, API errors, p95/p99 request delays.
Anomaly alerts: a sharp increase in transaction failures, a surge in unsuccessful entries, suspicious mass changes.
Integration with notifications: Slack, Telegram, Email for prompt response.
8. Integrations and plugins
External systems: CRM, ERP, payment gateways, KYC/AML services via REST/Webhook.
Partner plugins: connecting affiliate networks, payout aggregators, player behavior analysis services.
SDK extensions: real-time chat, feedback tool, support module.
9. Architecture and scalability
Microservice frontend: React/Vue-SPA with Lazy-loading modules, guaranteeing quick access to frequently used partitions.
API-Gateway: single entry point with authentication and rate-limiting, routing to microservices.
Caching: Redis for storing admin sessions and quick metrics.
High availability: deployment in Kubernetes with ReplicaSets and automatic scaling.
Conclusion
The admin panel is not just a set of forms, but a full-fledged ecosystem for managing the online casino platform. It combines modules for player control, game content management, financial supervision, analytical tools, security mechanisms and integration with external services. Competent architecture, strong access rights and detailed audit of operations ensure reliable, transparent and scalable business management.
