How the platform enforces Responsible Gaming
Introduction
The online casino platform plays a key role in protecting gamblers from excessive gambling. Responsible Gaming (RG) is implemented at the level of back-end and front-end modules, combining preventive mechanisms, real-time monitoring and automatic intervention.
1. Self-Exclusion and Locks
1. Global and local self-exclusion
Global: A player can apply for a complete disconnect from all of the chain's brands; the platform stores the 'isSelfExcluded' flag in the profile and blocks any login or registration attempts.
Local: selective rejection of one site or type of games; 'excludedGames' flag in PMS.
2. Feed interface
In UI, the "Responsible Gaming" button → a form with a choice of failure level and term (from 24 hours to forever).
After confirmation, the flag is immediately written to Redis (TTL by date), synchronized with the main profile.
2. Deposit and rate limits
Set up limits
Daily/Weekly/Monthly: Maximum amount of deposits, bets or losses.
Allows you to enter thresholds manually in your personal account and through the admin panel.
Enforcement
Middleware at the PaymentService and BetService levels checks before any operation:
When the 80% limit is reached, the system sends email/SMS via NotificationService.
3. Timeouts and reminders
Forced Breaks
Upon reaching cumulative play time per day (for example, 4 hours), mandatory modal is shown with quarantine for 15 minutes.
Periodic reminders
Every N minutes of playing in the active window - a pop-up notification "You have been playing for X hours. It's time to rest"
4. Behavior monitoring and automated intervention
Real-time scoring activity
Functions:
Soft Warning at 'riskRG> threshold1': A one-time pop-up offering to cut rates.
Hard Intervention at 'riskRG> threshold2': temporarily blocking the ability to bet, requesting confirmation of'I'm fine' via captcha.
5. Content filtering and communication
Static blocks в UI
Responsible Gaming pages with rules, links to support and hotlines (Gambling Help Line).
Dynamic banners
Activated after certain scenarios (input under the influence of A/B tests, when loss-limit is reached).
External links
Icons and links to independent support services (GamCare, Gamblers Anonymous).
6. Reporting and Analytics
Regular reports
Batch jobs form CSV/XML: statistics on self-exceptions, limits, warnings and locks for the period.
Auto-delivery to regulators via SFTP.
Dashboards
Grafana-dashboard: number of active self-excluded, average time-out, count warnings vs interventions.
Metrics:
7. Support Integration
Case-management
If the player requests help, a ticket is created in the system (Zendesk/Jira) with the label RG.
Live chat escalation
In critical incidents (riskRG> high), the chatbot or operator offers a conversation with a consultant.
Follow-up
A status survey and additional resources are sent 24 hours after the intervention.
Conclusion
To comply with the principles of Responsible Gaming, the platform must combine self-exclusion, flexible limits, real-time behavior monitoring, automatic alerts and locks, as well as effective reporting and integration with support services. Only a comprehensive microservices architecture and sound business rules will ensure player protection and compliance.
The online casino platform plays a key role in protecting gamblers from excessive gambling. Responsible Gaming (RG) is implemented at the level of back-end and front-end modules, combining preventive mechanisms, real-time monitoring and automatic intervention.
1. Self-Exclusion and Locks
1. Global and local self-exclusion
Global: A player can apply for a complete disconnect from all of the chain's brands; the platform stores the 'isSelfExcluded' flag in the profile and blocks any login or registration attempts.
Local: selective rejection of one site or type of games; 'excludedGames' flag in PMS.
2. Feed interface
In UI, the "Responsible Gaming" button → a form with a choice of failure level and term (from 24 hours to forever).
After confirmation, the flag is immediately written to Redis (TTL by date), synchronized with the main profile.
2. Deposit and rate limits
Set up limits
Daily/Weekly/Monthly: Maximum amount of deposits, bets or losses.
Allows you to enter thresholds manually in your personal account and through the admin panel.
Enforcement
Middleware at the PaymentService and BetService levels checks before any operation:
- ```pseudo
- if (sumDeposits(period) + newDeposit > depositLimit) reject
- if (sumBets(period) + newBet > betLimit) reject
- ```
- Automatic reminders
When the 80% limit is reached, the system sends email/SMS via NotificationService.
3. Timeouts and reminders
Forced Breaks
Upon reaching cumulative play time per day (for example, 4 hours), mandatory modal is shown with quarantine for 15 minutes.
Periodic reminders
Every N minutes of playing in the active window - a pop-up notification "You have been playing for X hours. It's time to rest"
4. Behavior monitoring and automated intervention
Real-time scoring activity
Functions:
- Rate frequency (velocity),
- The size of the rates relative to the balance,
- Interleaving win/loss.
- The ML model or rule-engine in the AntiFraud Service assigns a'riskRG 'label.
- Automatic measures
Soft Warning at 'riskRG> threshold1': A one-time pop-up offering to cut rates.
Hard Intervention at 'riskRG> threshold2': temporarily blocking the ability to bet, requesting confirmation of'I'm fine' via captcha.
5. Content filtering and communication
Static blocks в UI
Responsible Gaming pages with rules, links to support and hotlines (Gambling Help Line).
Dynamic banners
Activated after certain scenarios (input under the influence of A/B tests, when loss-limit is reached).
External links
Icons and links to independent support services (GamCare, Gamblers Anonymous).
6. Reporting and Analytics
Regular reports
Batch jobs form CSV/XML: statistics on self-exceptions, limits, warnings and locks for the period.
Auto-delivery to regulators via SFTP.
Dashboards
Grafana-dashboard: number of active self-excluded, average time-out, count warnings vs interventions.
Metrics:
- `rg_selfexclusions_total`,
- `rg_limit_violations_total`,
- `rg_forced_breaks_total`.
7. Support Integration
Case-management
If the player requests help, a ticket is created in the system (Zendesk/Jira) with the label RG.
Live chat escalation
In critical incidents (riskRG> high), the chatbot or operator offers a conversation with a consultant.
Follow-up
A status survey and additional resources are sent 24 hours after the intervention.
Conclusion
To comply with the principles of Responsible Gaming, the platform must combine self-exclusion, flexible limits, real-time behavior monitoring, automatic alerts and locks, as well as effective reporting and integration with support services. Only a comprehensive microservices architecture and sound business rules will ensure player protection and compliance.
